Latest Revision: 2024
Thank you for making a purchase at MARANATHA COACH. Your satisfaction is our utmost priority, and we want to ensure a seamless shopping experience. This Return and Refund Policy articulates the terms and conditions governing returns and refunds.
1. Eligibility for Refunds
1.1 Timeframe:
- Initiate a refund request within 30 days from the date of purchase.
1.2 Condition of Item:
- For eligibility, the item must be unused, in its original packaging, and in the same condition as when purchased.
1.3 Proof of Purchase:
- All refunds require valid proof of purchase, such as a receipt or order confirmation.
2. Refund Process
2.1 Contacting Us:
- To initiate a return, kindly reach out to our customer service to communicate the reason for the return and receive comprehensive instructions.
2.2 Inspection:
- Our team will inspect the returned item to ensure adherence to the outlined eligibility criteria.
2.3 Refund Processing:
- Upon approval, we will notify you, and the refund will be processed, automatically crediting the original payment method.
3. Exchanges
- Direct exchanges are not offered. Should you desire a different item, kindly follow the return process and place a new order.
4. Cancellations and Modifications
- Once an order is processed, cancellations and modifications are not accommodated.
5. Refunds for Shipping Damage or Defective Items
5.1 Reporting Damage:
- Report any shipping damage or defects within 14 days of receiving the product, accompanied by detailed photographs.
5.2 Resolution:
- Instructions for refund on damaged or defective items will be provided, and a refund will be issued upon inspection.
6. Contact Information
- For inquiries or concerns regarding our refund policy, please contact us.
7. Policy Amendments
- This policy is subject to periodic updates. Any alterations will be promptly communicated through our website or other applicable channels.
Thank you for choosing MARANATHA COACH. Your satisfaction remains our paramount concern.